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I think that the response time of the support team needs to be improved.
I also think that any life stream should allow us to change the display format (like the lessons).
I see more and more emphasis on live events, mentorships, fast track and master classes but not enough on new lessons and perhaps adding the new instruments.
We need to have some organ related lessons or courses!
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Hi Dominic Cheli , I sent the following email to the tonebase team but copying it here as well.
I cannot fully take advantage of the instructions and learn because of this missing feature.
I want to request a feature: Highlight notes and pedals during demonstration of a piece.
For example, while going through the video for "Happy Farmer", I cannot properly follow what notes are being played by the instructor and when the pedal is pressed or lifted while the instructor emphasizes this to be important for that particular piece. It's in level 2 (as suggested in the plan) but as a beginner, I cannot follow easily just by the sound of the music to know where in the score the instructor is playing and the contrast between the suggested and its alternative.
Link to the tutorial: https://app.tonebase.co/piano/courses/player/seymour-bernstein-teaches-schumann-album-for-the-young?moduleSlug=seymour-bernstein-teaches-schumann-album-for-the-young-the-happy-farmer
I've noticed it so far in all the videos I looked at. In some cases, measures are highlighted which helps a little bit but still at an abstraction that is harder for beginners or late beginners, depending on the complexity of the piece.
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Hi Dominic Cheli , I sent the following email to the tonebase team but copying it here as well.
I cannot fully take advantage of the instructions and learn because of this missing feature.
I want to request a feature: Highlight notes and pedals during demonstration of a piece.
For example, while going through the video for "Happy Farmer", I cannot properly follow what notes are being played by the instructor and when the pedal is pressed or lifted while the instructor emphasizes this to be important for that particular piece. It's in level 2 (as suggested in the plan) but as a beginner, I cannot follow easily just by the sound of the music to know where in the score the instructor is playing and the contrast between the suggested and its alternative.
Link to the tutorial: https://app.tonebase.co/piano/courses/player/seymour-bernstein-teaches-schumann-album-for-the-young?moduleSlug=seymour-bernstein-teaches-schumann-album-for-the-young-the-happy-farmer
I've noticed it so far in all the videos I looked at. In some cases, measures are highlighted which helps a little bit but still at an abstraction that is harder for beginners or late beginners, depending on the complexity of the piece.
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The search engine. Right now I am trying to find information on the 2-week intensive with Leann Osterkamp and it doesn't come up in the search results.
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Angela French I agree. I am also finding it difficult to find access to one of the past live streams. Tonebase support is VERY BAD. It is slow and inefficient.
I would also like to understand what Tonebase did recently for early intermediate subscribers. Tonebase seems to be focussing on advanced users who are encouraged to pay high amounts of money for Fast-Track and Intensive courses.
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Tonebase shouldn't automatically load the video of the next lesson within a course. Sometimes I go back to re-watch a lesson, and when I'm done, Tonebase immediately plays the next lesson, which I've already watched. This next lesson then becomes a lesson which shows up under "Resume Watching", which makes it look like I haven't completed the course. If we have finished watching the entire course, that course should remain marked as Completed, even if we re-watch specific lessons with the course.
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Zee Yeng Yun Agree. I'd even prefer to check videos as "completed" myself. Just because I've watched the full video doesn't neccessarily mean I have completed it. Maybe I still need to practice certain parts.
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Very often I am unable to play continuously through prior livestream videos. If I pause, rewind or use the scrubber bar to relocate, the video will no longer play. I've had nice interactions with support before on similar topics years ago, but this remains a recurrent problem on any device.
Do other users have the same issue? Might there there still be something particular to the settings for my network or Apple devices? If this is a common problem with known solutions, perhaps those solutions could be provided in a support section of the interface, sparing the need to submit a support ticket.
Thanks!
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