“Trying out tonebase? Ask your questions here!”
Hey everyone - this is Dominic, the lead of tonebase piano 🙂🎹!
This thread is for anyone that might be on a current tonebase trial, exploring tonebase, and has questions!
I am happy to assist you and provide insight in any way I can.
55 replies
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I need help please: I unfortunately need to cancel my participation in the Münster Festival, and sent an email in time (30 days before it starts) but no reaction.
I want to make sure I get my money refunded...
I can't find a thread for Münster in the forum or any other information on how to cancel. I replied to the booking confirmation (events@tonebase and Christian Kim)
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Hello ToneBase Team,
I am writing here, because I have already sent 5 emails with no answer.
I am writing to request a full refund for the Piano Monthly Membership charge of 41.96 USD that was billed on August 26th.
According to your refund policy, "Monthly subscription payments made within 90 days of the free trial end date can be fully refunded, and no later." I believe my request falls within this timeframe.
Thank you for your timely and early attention to this matter.
Regards, Arturo Ochoa
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Hi, I've had Tonebase for a while, but just trying to get back into using it more regularly. I notice that on my 'Home' screen there is something called a 'Practice Plan', which sounds useful, except when I view mine it's suggesting Prokofiev Sonata no 6 op 82 which is an advanced course. My level has been set at Level 5, & I definitely consider myself intermediate, so this is inappropriate for me. Can I re-set it to get a more appropriate plan?