“Trying out tonebase? Ask your questions here!”
Hey everyone - this is Dominic, the lead of tonebase piano 🙂🎹!
This thread is for anyone that might be on a current tonebase trial, exploring tonebase, and has questions!
I am happy to assist you and provide insight in any way I can.
59 replies
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I need help please: I unfortunately need to cancel my participation in the Münster Festival, and sent an email in time (30 days before it starts) but no reaction.
I want to make sure I get my money refunded...
I can't find a thread for Münster in the forum or any other information on how to cancel. I replied to the booking confirmation (events@tonebase and Christian Kim)
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Hello ToneBase Team,
I am writing here, because I have already sent 5 emails with no answer.
I am writing to request a full refund for the Piano Monthly Membership charge of 41.96 USD that was billed on August 26th.
According to your refund policy, "Monthly subscription payments made within 90 days of the free trial end date can be fully refunded, and no later." I believe my request falls within this timeframe.
Thank you for your timely and early attention to this matter.
Regards, Arturo Ochoa
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Hi, I've had Tonebase for a while, but just trying to get back into using it more regularly. I notice that on my 'Home' screen there is something called a 'Practice Plan', which sounds useful, except when I view mine it's suggesting Prokofiev Sonata no 6 op 82 which is an advanced course. My level has been set at Level 5, & I definitely consider myself intermediate, so this is inappropriate for me. Can I re-set it to get a more appropriate plan?
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Hi! I want to express my gratitude for all of the exceptional offerings on Tonebase Piano! It is so comprehensive in its depth and breadth. The lessons are extremely insightful, well organized, thoughtful, and helpful. I am enjoying it immensely! Thank you!
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Hi Dominic, i just signed up for lifetime plan but stuggling to understand wher to navigate as a complete beginner for Piano. I completed the quiz but most of the question asked did not have option for complete beginner with no knowledge of musical terms etc. Any advice on where to start
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Hello! I'm on a trial, and I'd like to know: how often is new content – specifically "Learn from the Legends"-style advanced repertoire – released in the course library?
This is what most interests me about Tonebase, but I'm not sure that the company is still producing much new content in this area. If or any users could share their thoughts, that would be great. Thanks!
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Hi, signed up for the year and have started "the School of Virtuosity". In the introduction and in the first lesson the instructor mentions a "workbook" for the course. I can't find it! Is it just the series of books by Alberto Jonas or is there an actual workbook? What is the best way to find workbooks?
Cheers
Tim