What would you like improved on tonebase?

What would you like improved on tonebase?

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  • I think that the response time of the support team needs to be improved.

    I also think that any life stream should allow us to change the display format (like the lessons).

     

    I see more and more emphasis on live events, mentorships, fast track and master classes but not enough on new lessons and perhaps adding the new instruments. 

    We need to have some organ related lessons or courses! 

    Like 1
    • Ambs
    • Ambs
    • 1 mth ago
    • Reported - view

    Hi Dominic Cheli , I sent the following email to the tonebase team but copying it here as well.
    I cannot fully take advantage of the instructions and learn because of this missing feature.
     

    I want to request a feature: Highlight notes and pedals during demonstration of a piece.

     

    For example, while going through the video for "Happy Farmer", I cannot properly follow what notes are being played by the instructor and when the pedal is pressed or lifted while the instructor emphasizes this to be important for that particular piece. It's in level 2 (as suggested in the plan) but as a beginner, I cannot follow easily just by the sound of the music to know where in the score the instructor is playing and the contrast between the suggested and its alternative.

     

    Link to the tutorial: https://app.tonebase.co/piano/courses/player/seymour-bernstein-teaches-schumann-album-for-the-young?moduleSlug=seymour-bernstein-teaches-schumann-album-for-the-young-the-happy-farmer

     

    I've noticed it so far in all the videos I looked at. In some cases, measures are highlighted which helps a little bit but still at an abstraction that is harder for beginners or late beginners, depending on the complexity of the piece.

    Like 1
    • Ambs
    • Ambs
    • 1 mth ago
    • Reported - view

    Hi Dominic Cheli , I sent the following email to the tonebase team but copying it here as well.
    I cannot fully take advantage of the instructions and learn because of this missing feature.
     

    I want to request a feature: Highlight notes and pedals during demonstration of a piece.

     

    For example, while going through the video for "Happy Farmer", I cannot properly follow what notes are being played by the instructor and when the pedal is pressed or lifted while the instructor emphasizes this to be important for that particular piece. It's in level 2 (as suggested in the plan) but as a beginner, I cannot follow easily just by the sound of the music to know where in the score the instructor is playing and the contrast between the suggested and its alternative.

     

    Link to the tutorial: https://app.tonebase.co/piano/courses/player/seymour-bernstein-teaches-schumann-album-for-the-young?moduleSlug=seymour-bernstein-teaches-schumann-album-for-the-young-the-happy-farmer

     

    I've noticed it so far in all the videos I looked at. In some cases, measures are highlighted which helps a little bit but still at an abstraction that is harder for beginners or late beginners, depending on the complexity of the piece.

    Like
  • The search engine.  Right now I am trying to find information on the 2-week intensive with Leann Osterkamp and it doesn't come up in the search results.

    Like
    • Angela French I agree. I am also finding it difficult to find access to one of the past live streams. Tonebase support is VERY BAD. It is slow and inefficient. 

      I would also like to understand what Tonebase did recently for early intermediate subscribers. Tonebase seems to be focussing on advanced users who are encouraged to pay high amounts of money for Fast-Track and Intensive courses.

      Like 1
  • Tonebase shouldn't automatically load the video of the next lesson within a course. Sometimes I go back to re-watch a lesson, and when I'm done, Tonebase immediately plays the next lesson, which I've already watched.  This next lesson then becomes a lesson which shows up under "Resume Watching", which makes it look like I haven't completed the course.  If we have finished watching the entire course, that course should remain marked as Completed, even if we re-watch specific lessons with the course.

    Like 2
      • Dagmar
      • always curious
      • Dagmar
      • 1 mth ago
      • Reported - view

      Zee Yeng Yun Agree. I'd even prefer to check videos as "completed" myself. Just because I've watched the full video doesn't neccessarily mean I have completed it. Maybe I still need to practice certain parts.

      Like 1
    • Michael
    • Art Historian, Musculoskeletal Radiologist, Former Harpsichordist
    • MichaelP
    • 1 mth ago
    • Reported - view

    Very often I am unable to play continuously through prior livestream videos. If I pause, rewind or use the scrubber bar to relocate, the video will no longer play. I've had nice interactions with support before on similar topics years ago, but this remains a recurrent problem on any device.

     

    Do other users have the same issue?  Might there there still be something particular to the settings for my network or Apple devices?  If this is a common problem with known solutions, perhaps those solutions could be provided in a support section of the interface, sparing the need to submit a support ticket.

     

    Thanks!

    Like 1
  • Hi Dominic,

    I am from Indonesia and been having issues from accessing the video player.  Its only accessible by using VPN. 

    It would be very nice if possible to make it accessible to the Indonesian server.

     

    Thank you!

    Like
    • caroline
    • caroline.4
    • 1 mth ago
    • Reported - view

    1. I'd love to see the Resources section included in the mobile app. Scores, workbooks, etc. don't show in search results, or with their associated courses. Is this an iOS-version quirk?

    2. Offline access. I live in a rural area with frequent, days-long internet/phone outages and that would be a huge help.

    3. More accurate subtitles. Are they auto-generated?

     

    tonebase has been life-changing and I'm so grateful for y'all!

    Like
  • I love Tonebase, but I would suggest to include the Screen casting function for the videos. This would result very practical when using the phone app to cast to a bigger screen.

     

    Regards,

    Like
    • Alex
    • Alex.37
    • 11 days ago
    • Reported - view

    How about fixing the "search" crash before working on improvements? The recently started thread on the topic mentions that the bug has been around for the last three years. I recently signed up and ran into it yesterday.

    Like
    • April F
    • April_Funcke
    • 5 days ago
    • Reported - view

    I鈥檓 new to Tonebase and coming back to piano after 50 years. I took the quiz and I am level 2, due mostly to vocal training and music theory in my youth. But there doesn鈥檛 seem to be a progression of lessons to follow, just a random assortment of videos, some of which seem too advanced for me. I鈥檓 also taking lessons with a teacher. I was hoping for more practice tips geared to a beginner level and a progression of lessons to follow so I can improve. 

    Like
  • Quiero felicitar por el contenido en la plataforma, es excelente. Sugiero organizar con mas detalle los cursos por nivel y el acceso a los libros de trabajo. Quisiera solicitar por favor agregar los subt铆tulos en espa帽ol a las clases. El inconveniente que es frecuente es en la reproducci贸n de los videos, se cortan y no mantienen la velocidad de reproducci贸n elegida.

    Muchas gracias por la atenci贸n y colaboraci贸n.

    Like
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