Tonebase search crash problem

Hello everyone! I'm new here and not quite sure where to report this bug.

Ever since I signed up for Tonebase, everything has been running smoothly

—except for the search feature, which has been a bit frustrating. Whenever I attempt to search for something, it crashes and redirects me to a page that says, "An unexpected error has occurred." The feature works perfectly on the Android app, but I run into this issue when using Google Chrome or Edge.

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    • Kuro
    • Kuro
    • 3 mths ago
    • Reported - view

    I have the same issue!

    Like 1
  • Hello… I have seen the same issue over the past week. I receive replies from tonebase that they are aware of the issue, it remains an issue, though.

    Like 1
    • Stephen Holland  Understood, thank you. Hope it gets fixed soon

      Like
    • Noah Alden Hardaway
    • tonebase Assistant Head of Piano
    • Noah_Hardaway
    • 3 mths ago
    • Reported - view

    Hi John, thanks for letting us know about the issue— I’ve communicated it to our software engineering team!

    Like 1
    • Noah Alden Hardaway Thank you! Hope it gets fixed soon :)

      Like
    • Vicky Brandt
    • writer, scientific editor
    • emerald_feather
    • 3 mths ago
    • Reported - view

    Yes, same problem here.

    Like 1
  • And same issue if you click "Live Events" ...

    Like 1
    • Alex
    • Alex.37
    • 3 mths ago
    • Reported - view

    Same here! 

    Like
    • Dave B
    • Dave_B
    • 3 mths ago
    • Reported - view

    Search has been a problem since I joined three years ago. It is annoying for sure; I have completed many lessons and series only half way because I can't locate them again. I guess they are still working on it. 

    Like
    • April F
    • April_Funcke
    • 3 mths ago
    • Reported - view

    I hope they fix this issue soon!

    Like
    • Lin
    • Lin
    • 3 mths ago
    • Reported - view

    I have same issue! 

    Like
    • Noah Alden Hardaway
    • tonebase Assistant Head of Piano
    • Noah_Hardaway
    • 3 mths ago
    • Reported - view

    Hi Lin April Funcke Dave B Alex Christian Kokesch Vicky Brandt John Waterson Stephen Holland Kuro

    The search issue is now fixed!  Our software engineering team thanks you so much for your patience. Happy (almost) New Year everybody!

    Like
    • Noah Alden Hardaway Amazing! Thank you tonebase! Happy New Year to everyone!

      Like
  • Thank you

    Like
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