invoice or receipt for subscription
Hi, I just paid for a lifetime subscription of Piano Tonebase. I see the charge on my credit card, but going to my accounts sections, I cannot find where I can see the receipt for the purchase. I've also emailed support twice since last Monday, but have not received any response. Can someone help please? Thanks!
5 replies
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I purchased lifetime subscription a few months ago. Went to account (bottom on left hand of screen), then Manage Subscriptions, scrolled down and under Piano, shows that I have active subscription, piano lifetime membership, and already paid, hope this is helpful
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I’ve copied this from a support page.
To access your billing information, follow the steps below:
1. Go to your Account page by clicking Account > Settings on the homepage
2. Click "Edit" on the upper right hand corner of your payment methods module
3. You will be taken to your Customer Portal in Chargebee
4. Enter your account's associated email address to receive a one-time password via email
5. Go to your email inbox in a separate tab to find the passcode, copy it, and return to the Chargebee page to paste it in the blank form
6. Click "login" and you will be taken to "Manage Subscriptions" where you can select your subscription's billing account.
You will then be able to see your billing account information where you can edit your payment methods and download your invoices by clicking "Billing History" and then "Download"
If you need help with anything else, we're always on hand to help at [email protected]!