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Hi Amenangi, I just forwarded your message to Tonebase. Hope your problem can be solved soon!
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Hannahong Thank you, much appreciated.
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Hi Amenangi Wawo Runtu , I'm sorry to hear that you've been having trouble with watching the videos on tonebase!
Does this affect all videos or only the live streams? You could try disabling any adblockers you might have installed as they can sometimes interfere with the playback of videos.
I hope this helps! Let me know if you have any further questions or concerns, you can follow up with more details via [email protected]!
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Hi martin , I have tried disabling all the adblockers, I still can鈥檛 watch the live stream, playback and the video. All Tonebase devices worked perfectly well, until for the last 30 days. I have tried also to watch form my dad iPadPro 2021 but failed.
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I m having many issues with the app on Android, to the point where it's pretty much unusable as I have no control over what plays.
It has also lost my content and erased my progress for some reason beyond me. While I was using the app.
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Hello Amenangi, is the problem solved? I started my year of membership 3 days ago but it is impossible to load and watch any of the Tonebase video鈥檚. They seem to load but then after a few seconds the screen turns into black and grey and everything freezes. Nothing wrong with my Ipad 2021 and Iphone. Other streams work perfectly. Tried to disable adblockers with no result. I sent an email to Tonebase but no answer yet. If this isn鈥檛 solved within the free trial period I will have to cancel my subscription unfortunately.
