What would you like improved on tonebase?
What would you like improved on tonebase?
272 replies
-
I really appreciate the Tonebase videos and use the platform regularly.
What I’m missing is a News section in the menu that would let users easily see when new videos, challenges, or other updates are available—essentially a continuous blog or announcement page for new content. -
I would love some kind of a history of what I’ve watched already. I hope I’ve not missed this feature. It’s somewhat there for courses, but gets messed up if you skip back a step or two to recap, it I think not there at all for livestreams.
-
Easier UX; I purchased extras (coaching) and am still hunting for the tab.
-
More Chamber Music like the Haydn trio. That was a lot of fun playing with my friends.
-
A livestream (ideally a recurring one) would be helpful in which newcomers are walked around the platform: what is its structure, what can I do, where do I find what, where do I “consume” content vs. engage and contribute? That livestream would have to be super easy to find, of course, maybe in the “New to Tonebase?” section. It might help increase user engagement and decrease frustration.
-
Also, I see a lot of people complaining that the musicians quotes on the home page flash across the screen too quickly. That may be so, and it should be fixed. But as someone who has used Tonebase on an almost daily basis for years, I have a different request regarding those quotes: can you please mix them up, exchange them, and show us new ones on a regular basis?
-
Hi - I would love it if every video that provides a deep dive into a specific piece would also include a detailed discussion of the harmonic analysis and structure - for each movement. That would be so helpful for me. I could check my own analysis against the clinician’s, which would help me better understand where my analytical weaknesses are…
-
This may difficult to implement, but it would be nice to be able to ask questions about the online lessons. For example. I am watching 's trills lessons. I have a question about trills, but don't know where to ask. I don't expect the instructors who recorded the lessons to necessarily answer the questions as they are likely no longer in the mix, but if someone was monitoring the questions, they could assign them to a suitable expert.
-
As a premium member, I’ve reached out to your customer service at least five times and haven’t received a single response. Yes, I’ve checked my spam folder. This is extremely disappointing and unacceptable for a company that markets itself as a premium service.
It’s clear from other members’ experiences that I’m not the only one struggling to get support. You simply cannot run a business without a reliable way to respond to your customers.
Speaking as someone who works in product, I’d strongly suggest implementing a third-party customer support solution. For example, Zendesk, Help Scout, or even Zapier integrations can ensure that customer inquiries are tracked and responded to systematically. These tools can help your team track communication and address customer service issues.
I hope you’ll take this feedback seriously and make improving customer support a top priority.
-
Thank you I do now have a reply and I did email [email protected]
-
For me the most important three things would be:
* Some obvious place for the community to request pieces for which to add courses or other resources. Perhaps something where the community could also vote or otherwise show their support to suggestions. Do not hide this somewhere in the discussion forums.
* Make the discussion forums clearer and more organized, in comparison to many other forum or discussion board sites they look messy, hard to navigate and rather badly implemented. Just take a look at a few of these other sites and you will see how much more convenient it is for users to navigate discussions if you can get a more tabular overview of topics, can get a nice list of threads with more active ones first, can have search functions that allow to find topics you or another user commented in, search topic titles or dates etc.
* Offline access: there are many situations still, e.g. travelling in a train or plane where it would be great to be able to watch the conentent without internet access. Also in situation where access speed is slow, the offline access could prevent interruptions.
-
I think that generally ToneBase tries to develop new offerings that require additional payments instead of taking care of those who have lifetime access and do not see any new courses. The development of courses for intermediate piano players definitely need more attention.
Michael