A technical question
I study a lot on a tablet and I must say that watching lessons on it is very tedious. I don't know if the Tonebase engineers can provide the ability to increase the size of the video rendered on a tablet to full screen, it would be appreciated. The experience is very underwhelming on it.
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Last I tried, the app wasn’t ready for the iPad it was iPhone only. So I will continue to use the browser which works full screen
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Rui Hard to fit on top of a piano
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I watch on the app on my phone and I thought I must be the only one with this problem of not being able to go full screen because I agree it's really frustrating, quite nonsensical and a very poor experience. Which is a shame because you have so many wonderful resources I'd like to watch, and apart from that everything about tonebase is a dream - thank you so much for your work!
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I completely agree. I have all new Apple products and watching videos on the iPhone is what I’ve had to resort to since the gui of the iPad is quite buggy or the links/buttons don’t work at all. Extremely annoying.
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Vincent Young It's a shame that you can't use the full capacity of the iPad to appreciate the lessons.
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I share the frustrations. I have found the content of Tonebase to be quite exceptional but the user interface to be often frustrating and glitchy. Hopefully the team is devoting sufficient resources to improve the experience.
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I am having a similar experience. I am using the app on my android phone. The app is really glitchy - I got a fatal error today and I often get stuck spinning around on a Pepe quote. It is also difficult to navigate through the material as lines of selectable text overlap each other. I am a new member in my 2 week free trial, so I am wondering if this will be a show stopper for staying on with the program. It is too bad because the material IS wonderful. (I've been following the free content on youtube for a while.)
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Kim M Despite the glitchiness which is frustrating and hopefully will be sorted out at some point (I also get stuck in a loop and have to refresh but I think it's been improving), I really don't regret subscribing for life. I think the black Friday offer is pretty fair for a life subscription - that's my two cents!
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Mark Thanks for that, Mark. I just have a year-long subscription, but still, I take your point and encouragement.
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I would really like to hear a comment from tonebase regarding this issue. The most wondeful content will not be enough, when the user experience is poor. I am lurking around an iPad pro 12.9“, and the ability to use it with tonebase and push myself to practice more often and systematical, is an important point for me in trying to justify the expense
So, tonebase-team, any comment on the issue?-
Marcel As Marcel said, we are waiting for an answer.
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Patrick Bentolila and Marcel
See here: https://piano-community.tonebase.co/t/x2yyntn/technical-issues#83yynln
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When I play the video, if I touch once it shows all the play/pause and what part of the video I am, in the bottom right there are four right angle lines that forms a square (picture below), when I touch it twice (one time doesn’t do anything) it goes into full screen (you may need to rotate it, as in normal phone position it doesn’t fill the whole screen).
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Eduardo Hiramoto I assume you're talking about a cell phone. I checked before posting this thread, unfortunately there is no button to indicate the ability to enlarge the screen. I don't understand why they didn't prioritize the iPad over other communication tools. Such a shame, especially when they give away an iPad, which shows that they know exactly how useful such a tool is.
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Patrick Bentolila I did it on ipad
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Eduardo Hiramoto Thank you, not in the app but it works on my browser
. Issue solved.
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Dear tonebase Community,
I hope this message finds you well!
I want to express my sincere thanks to those who've provided feedback on our player. Your insights are invaluable, and I want to assure you that our engineering team is actively addressing the highlighted issues. We are currently trying to address iPad player issues as we speak!
We understand the importance of a seamless user experience and are committed to enhancing the player based on your feedback. Your patience during this period is greatly appreciated.
Should you encounter any further issues or have additional insights to share, please connect with us here or via email at [email protected].
Thank you for being a vital part of the tonebase journey.
Best regards,
Patrick
CTO
tonebase -
I went to my browser on my ipad & effectively you can enlarge the video so indeed it works. Sorry for having bothered you all, tension in Israel
is a bit high for my head. Have a nice day, beautiful people.-
Patrick Bentolila We can only imagine the unbelievable amount of stress and sadness everyone in Israel is feeling. Our hearts are with you 24/7!
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